Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through munozhaulingtrashremoval.com, related online forms, phone calls, text messages, and direct customer communications with Munoz Hauling & Trash Removal.

It does not control the privacy practices of websites, platforms, or services operated by other companies. Their own policies apply when you leave this website or use a third-party platform.

2. Information We May Collect

Information you choose to provide

• Name, phone number, email address, and preferred contact method.
• Service address, pickup location, access details, and requested timing.
• Descriptions of junk, trash, furniture, appliances, yard waste, or property cleanout needs.
• Photos, videos, or files you upload to help explain a job.
• Messages, call details, text-message history, quote information, invoices, and service records.
• Any other information you voluntarily provide during a customer inquiry or service relationship.

Information collected automatically

When you use the website, limited technical and usage information may be collected automatically. This may include your IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, links used, and the date and time of a visit.

3. How Information May Be Used

Information may be used to:

• Answer calls, texts, form submissions, and customer questions.
• Review job details, prepare quotes, schedule work, and provide requested services.
• Send service updates, appointment information, invoices, receipts, and other operational messages.
• Improve website content, customer service, advertising, and business operations.
• Measure site traffic, understand marketing performance, and prevent misuse or security problems.
• Maintain records, resolve disputes, enforce agreements, and meet legal or regulatory obligations.
• Send marketing messages when permitted and when the required consent has been provided.

4. Cookies, Analytics, and Advertising

The website may use cookies, pixels, tags, local storage, and similar tools. These technologies can help the site function, remember preferences, measure visits, understand which pages are useful, and evaluate advertising results.

Analytics and advertising providers may receive device, browser, usage, or interaction data according to their own terms and privacy policies. You can limit some tracking through your browser settings, device settings, cookie controls, or the privacy tools offered by those providers. Blocking certain technologies may affect how parts of the website work.

5. When Information May Be Shared

Personal information may be shared only when reasonably necessary for business operations, service delivery, or legal compliance. Recipients may include:

• Website, hosting, CRM, form, communications, payment, analytics, advertising, and other service providers that support the business.
• Professional advisers, insurers, or other parties helping address a claim, dispute, or legal duty.
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of the service.
• A successor or involved party in a merger, sale, financing, reorganization, or transfer of all or part of the business.

Munoz Hauling & Trash Removal does not sell personal information for money. Information is not shared with unrelated third parties for their own direct marketing unless you authorize it or the law permits it.

6. Phone Calls and Text Messages

If you provide a phone number, the business may use it to respond to your request, discuss a quote, coordinate service, or send other messages connected to your inquiry or customer relationship.

Where marketing text consent is requested, consent is optional and is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of marketing texts and HELP for help. Opting out of marketing does not prevent necessary non-marketing service communications where legally permitted.

Mobile information and text-message consent are not sold or shared with unrelated third parties for their own marketing. They may be provided to communication vendors that help deliver messages on behalf of the business.

7. Photos and Uploaded Files

Customers may be invited to send photos or files so the business can better understand the items, volume, access, and job conditions. Do not upload sensitive identification documents, financial account numbers, medical information, or other information that is not needed for a hauling request.

Uploaded materials may be stored with the related customer inquiry or service record and shared with providers that operate the website, forms, messaging, or customer-management systems.

8. Retention and Security

Information may be kept for as long as reasonably needed to answer an inquiry, provide service, maintain business and tax records, resolve disputes, enforce agreements, or satisfy legal obligations. Retention periods can differ based on the type of information and why it was collected.

Reasonable administrative, technical, and physical safeguards are used to protect information. No website, network, storage system, or transmission method can be guaranteed completely secure. Customers should avoid sending unnecessary sensitive information through ordinary forms, email, or text messages.

9. Your Privacy Choices

You may ask to review, correct, or delete certain personal information held by the business. California residents may have additional rights under applicable law, including rights related to access, correction, deletion, and information about certain disclosures. These rights are subject to legal exceptions and may not apply in every situation.

Before completing a request, the business may need to verify your identity and confirm the records involved. You may also opt out of marketing texts as described above and use browser or device controls to limit certain cookies and tracking.

10. Children’s Privacy

The website and services are intended for adults seeking hauling or cleanup services. The business does not knowingly collect personal information from children under 13. If you believe a child submitted personal information, contact the business so the situation can be reviewed.

11. Policy Updates

This policy may be updated when business practices, technology, services, or legal requirements change. The revised version will be posted on this page with a new “Last updated” date. Continued use of the website after an update is subject to the revised notice.

12. Contact About Privacy

For a privacy question or request, contact Munoz Hauling & Trash Removal. Explain the nature of the request and provide enough information to identify the relevant inquiry or customer record.